What to expect


Before your consultation


Prior to your appointment, please make sure you have received instructions as to whether your pet needs to be starved or not. This information may have been sent out in a welcome letter. Your pet’s access to water does not need to be restricted prior to admission. 

Please bring any medications your pet is currently taking with you. If your pet has any dietary restrictions, you are welcome to bring a meal of your pet’s own food for us to feed them after their surgery. Otherwise, they will be fed prescription food that is formulated to aid recovery.



When you arrive

Upon arrival, you will be greeted by one of our friendly receptionists. If you’ve driven to our practice, local parking restrictions require you to please tell our reception team your car number plate.


During your consultation


During your consultation, you will have a detailed discussion about your pet’s presenting complaint with one of our vets, and they will complete a full examination.

We will discuss the appropriate diagnostic tests or treatment required. Due to the complex nature of many referral cases, we expect consultations to last at least thirty minutes. All potential risks and complications will be discussed at this point.





We are able to hospitalise patients for further treatment, monitoring or surgery overnight. We work alongside Vets Now to provide a 24/7 out of hours and emergency service to our clients.

The Vets Now team have a wealth of knowledge and experience within emergency medicine, and support our patients at nights, weekends and bank holidays, allowing our team to go home, rest and prepare for their next working day.

They are able to provide immediate assistance, should a pet’s condition deteriorate or become unstable or critical.

This includes carrying out diagnostic tests, altering treatment plans and performing surgery. They are also able to provide you with regular updates if your pet is hospitalised on a night or weekend, if desired.